Returns
7
Ask for an exchange or a refund within 7 days of the day your order is delivered. We cover the return shipping.
Your options
Free exchange
We swap it for another size at no cost to you. If the size you need is not in stock, we will refund you instead.
Refund
Paid back to your original payment method within 5–7 business days after we receive your item.
What it costs you
Nothing for the return. ASCENDRY pays the return shipping for every exchange and refund. Once you contact us, we will tell you how to send the item back.
If something is not right
If your order arrives damaged or is not the item you ordered, contact us within 7 days of delivery with a photo. We will replace it or refund you, whichever you prefer, and we cover the shipping.
How to start an exchange or refund
- Contact usOpen our Contact page and send your order number within 7 days of delivery. For damaged or incorrect items, add a photo.
- Choose exchange or refundTell us whether you want a different size or your money back.
- Send it backWe will tell you how to return it. We pay the shipping.
- We finish the jobOnce your item reaches us, we send your new size for an exchange, or pay your refund within 5–7 business days.
Condition of items
Items should be unworn, unwashed and in their original condition so that we can process your request.
After 7 days
Once 7 days have passed since delivery, products cannot be exchanged or refunded, except where the law requires otherwise.
Choosing the right size
Every piece is cut oversized. Before ordering, have a look at our Size Guide to compare the chest and length measurements with a T-shirt you already love.