Refund policy
Returns and replacements
You can request a return or replacement of your ASCENDRY order within 7 days from the date it is delivered. After this 7-day period, products are not eligible for return or replacement, except where applicable law requires otherwise.
Condition of items
Items should be unworn, unwashed and in their original condition.
Damaged, incorrect or unsuitable items
If your order arrives damaged, is not the item you ordered, or the fit is not what you expected, please contact us within 7 days of delivery. For damaged or incorrect items, include a photo of the issue.
How to request a return or replacement
Contact us through our Contact page with your order number and a description of the issue within 7 days of delivery. We will review your request and reply with the next steps.
Questions
For questions about a return, replacement or refund associated with your return, please contact us at ascendry8@gmail.com